End User License EULA (EULA) for inDetail-Business Application

  1. Introduction

    This EULA is a legal EULA between you ("User") and Indetail App LTD ("Company") regarding your use of the inDetail-Business Application ("Application"). By using the Application, you agree to these terms.

  2. License

    The Company grants you a limited, non-exclusive, non-transferable, revocable license to use the Application for your internal business operations, subject to your compliance with this EULA.

  3. Scope of License

    1. Permitted Use : You may use the Application on any device you own or control.
    2. Restrictions : You may not :
      1. Rent, lease, lend, sell, redistribute, or sublicense the Application.
      2. Copy, decompile, reverse-engineer, disassemble, attempt to derive the source code, modify, or create derivative works of the Application, any updates, or any part thereof.

  4. Privacy and Data

    Your use of the Application is governed by our Privacy Policy, which details how we collect, use, and protect your information. The policy is available at Privacy Policy.

  5. Ownership

    The Application, including all intellectual property rights, remains the property of the Company. You do not acquire any ownership rights in the Application by using it.

  6. Definitions

    1. “Account Credit” means a balance of funds granted to a Trade Account that can be applied by a Business towards the payment of subscription Fees.
    2. “Account Owner” means the registered business entity that has financial responsibility for a Trade Account, the ability to nominate the Trade Account Contact and the responsibility of the Trade Account’s usage.
    3. “Content” means all postings, messages, text, files, images, photos, video, sounds, or other materials posted on the App by you.
    4. "Company", "IndetailApp LTD"("us", "we", "our" and "ours") means Indetail App LTD Limited, registered in England No. 05272398 at 27 Unity Terrace, Scott Crescent, Harrow, HA2 0HH.
    5. “Customer” means any person who submits or publishes a Job on the App for Businesses to view and Express Interest in.
    6. "Expressing interest" means contacting, quoting or messaging a Customer found via our Service.
    7. "Job" means a project/job submitted by a Customer via our Service.
    8. "Lead" means a Job which we give Businesses the opportunity to Express Interest in.
    9. “Quote Tool” means the software developed by Indetail App LTD to be used by Businesses registered on the App to provide quotes to Customers.
    10. Service means any service that is provided to you. This includes but is not limited to: provision of contact details, information about Jobs, industry information and other products. The Services may be provided through the App.
    11. “Service EULA” means any EULA reached between a Business and a Customer concerning the services to be performed. A Service EULA can be reached by; a verbal exchange, telephone, SMS, email or in the form of a written statement/contract.
    12. “Shortlist” means an event where a Customer chooses to share their contact details with a Business via the App and the Customer receives the Business’ telephone number.
    13. “Subscription Fee” means the agreed amount owed by a Business to Indetail App LTD when jobs are accepted as a result of being shortlisted for a job from the quoting tool, messaging service.
    14. “Business Account” means an online profile associated with a Business registered on Indetail App.
    15. “Business Contact” means the person who is named on the Business Account and has day-to-day usage of the Account. This includes activities such as Expressing Interest in jobs and communicating with Customers.
    16. "Businesses", “Business” & “Business” means any business, partnership or sole trader who registers on the Indetail App in order to connect with customers.
    17. “You” means anyone making use of Indetail App including, but not limited to, Businesses and Customers.
    18. “Website” means Indetail App (or any other domain owned and controlled by Indetail App LTD) and all the pages, Content and sub-domains contained therein.

  7. Overview

    1. Indetail App provides a marketplace that helps Customers find great Businesses and helps great Businesses win more work. Working on a principle of accountability through feedback, Businesses are rated on their workmanship by those who hire them through the platform.

  8. Accuracy of Information

    1. Although we attempt to ensure that it is correct and accurate, Indetail App LTD cannot guarantee the accuracy of the information on the App and is not liable for any problems or losses arising from errors in the Content.
    2. In using the Services provided by Indetail App LTD you acknowledge that Indetail App LTD is not acting as a contractor or agent and is not responsible for any work done by a business registered on the App. It is the responsibility of the Customer to select a suitable business and to negotiate the terms for any work that they undertake. Indetail App LTD will not be involved or held liable for any Service EULA between the Customer and Business.
    3. All Customers warrant that before entering into a Service EULA with any Business, they will verify further details such as confirmation of insurance cover, business guarantees, the business’s qualifications and any other documentation or information to ensure they are comfortable to employ the Business.
    4. Indetail App LTD is not a party to any Service EULA, contract or other EULA that may arise between a Customer and Business because of their use of our Service. Accordingly, we are not liable for any loss or damage that you incur resulting from any such EULA. This clause shall survive the termination of this EULA.

  9. Content

    1. You agree to use Indetail App for lawful purposes only and in a way that does not: infringe the rights of, restrict, or inhibit any other user’s use and enjoyment of the app.
    2. Messages, profiles, job descriptions, Feedback and other Content must :
      1. not include any profanities;
      2. not include any racial slurs, sexist remarks or any other offensive language; and
    3. You are responsible for all Content that you post, message or otherwise make available via our App.
    4. You understand that Indetail App LTD does not control and is not responsible for Content made available through the App. Furthermore, the App and Content available may contain links to other websites, which are completely independent of Indetail App LTD. Indetail App LTD makes no representation or warranty as to the accuracy, completeness, security or authenticity of the information contained in any such website.
    5. Visiting links to any other websites is at your own risk. You agree that you will evaluate, and bear all risks associated with the use of that linked website.
    6. Indetail App LTD will not be liable for any loss or damage incurred because of your use of any Content posted or otherwise made available via the App.
    7. You understand that Indetail App LTD does not pre-screen or approve all Content. However, Indetail App LTD shall have the right but not the obligation and at its sole discretion to monitor, remove or alter any Content that is available on the App for any reason whatsoever.

  10. Intellectual Property

    1. Indetail App LTD owns all the intellectual property rights relating to the Website & App, including the designs, text, database, graphics and layouts. You agree to not use or copy any part of the App without our express permission.
    2. The Indetail App LTD logo and name may be used by Businesses whilst they are associated with an active profile. If an account is terminated, any Business associated with the terminated account must remove the Indetail App LTD logo and reference to their previous affiliation from all marketing/information material associated with that business as soon as possible and within 28 days of the account’s termination.
    3. In the event that you in appropriately or illegally use any of the intellectual property owned by Indetail App LTD, your account may be terminated and we reserve all rights to take the appropriate legal action against you.
    4. The intellectual property rights on all Content that you upload to Indetail App LTD are retained by the copyright owner. These are added to the App by you at your own risk. In doing so you hereby grant Indetail App LTD a worldwide, non-exclusive, fully paid up, transferable, irrevocable license to use, store, copy, modify, make available and communicate the data for any purpose.
    5. For the avoidance of doubt, paragraphs 6.1, 6.2, 6.3 and 6.4 and the rights and obligations therein shall survive in the event this EULA is terminated.

  11. Dealings with organisations and individuals

    1. Your interactions (including payment and delivery of goods or services and/or any other terms of EULA) with organisations and/or individuals found through the App are solely between you and such organisations.
    2. You agree that Indetail App LTD shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings. If there is a dispute between you and another Customer/Business on this Website, or between you and any third party, you understand and agree that Indetail App LTD is under no obligation to become involved.
    3. In the event that you have a dispute with one or more other Customer/Business, you hereby release Indetail App LTD, its officers, employees, agents and successors in rights from claims, demands and damages (actual and consequential) of every kind or nature, known or unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way related to such disputes and/or our Service.

  12. Feedback

    1. Businesses will be subject to Feedback from Customers if, after Expressing Interest, a Service EULA is reached to carry out some or all of the job advertised or similar or related work. Businesses are offered an opportunity to respond to any negative Feedback.
    2. Businesses understand that Indetail App LTD is not responsible for any Feedback that Customers post, or any harm done by such content. A Customer who posts Feedback is directly responsible for its Content and the accuracy/legality of any such Feedback.
    3. We perform several checks on Feedback with the aim of ensuring that Feedback is authentic and posted by a genuine Customer. We have the sole discretion to remove Feedback that appears to be fake but make no claim or warranty about the accuracy or authenticity of any Feedback. Indetail App LTD may, at its sole discretion, also remove Feedback at the request of the author.
    4. You shall indemnify, hold harmless and defend Indetail App LTD from any claim for libel and/or defamation caused by content posted on the App by you or any related third party. This clause shall survive the termination of this EULA.

  13. Quote Tool

    1. All quotes prepared using the app represent an offer from the Business or business detailed on the quote. The quote shall in no way represent an offer from Indetail App LTD and shall not be a party to any contract and/or EULA made between a Business and Customer using the app.
    2. All users of the app shall indemnify, defend and hold harmless Indetail App LTD, Indetail App LTD’s directors, employees and/or agents against all claims, liabilities, losses or costs suffered or incurred because of their usage of the app.
    3. Indetail App LTD maintains all proprietary and intellectual property rights associated with the app at all times.
    4. All accepted quotes will be sent to both the Business and Customer by the app interface. It is the responsibility of the Business and Customer to keep that email safe and as a record of their contractual relationship. You agree that Indetail App LTD is not responsible for the functionality of your email account which may affect the successful delivery of any quote. Indetail App LTD is not responsible for any record keeping duties held by either the Business or the Customer and may delete all quotes/contracts from our app without any notice to you.
    5. For the avoidance of any doubt, paragraphs 9.1, 9.2, 9.3 and 9.4 and all rights and obligations therein shall survive the termination of this EULA.

  14. Subscription Fees

    1. If you are a Business or a sole trader, you agree to pay Indetail App LTD a subscription Fee once your first quotation is accepted for one year from the acceptance date.
    2. The subscription Fee is clearly displayed on the subscription plan page and will also be clearly displayed on our website. Each subscription Fee is calculated on an annual basis.
    3. You understand that Indetail App LTD cannot influence the outcome of any shortlisting and does not guarantee that you will be able to quote or secure work for Jobs you are Shortlisted for.

  15. Payment Terms

    1. You agree that you are responsible for paying our invoices within the payment terms of the invoice. If your account has an invoice which is more than 14 days overdue your account will be automatically restricted.
    2. You understand that we only accept payment for all invoices via direct debit. By designating a card to be billed, you confirm that you are authorised to make such a purchase. Indetail App LTD may designate or change any third-party provider to accept payment of your invoice at any time.
    3. We will take Direct Debit details from you and Payment Authorisation from You. The Direct Debit instruction or Card Payment Authorisation must be in place and active during the application and vetting process for you to go live on our app. If the Direct Debit instruction is cancelled or the Card Payment Authority is revoked at any point during your membership, we reserve the right, at our discretion, to terminate your subscription with immediate effect. For the avoidance of doubt, ceasing payment of Your Membership Fee by cancelling Your Direct Debit or revoking Your Card Payment Authorisation doesn't constitute a termination by You of Your Membership and You shall remain liable to pay the full Membership Fees for Your remaining Membership term.
    4. You agree to receive all invoices by email to the email address listed on your Trade Account. It is your responsibility to ensure that this email address is secure and working correctly.
    5. It is your responsibility to keep a copy of all your invoices securely. Indetail App LTD does not accept any responsibility for your record-keeping duties owed to any third party including, but not limited, to HM Revenue and Customs.

  16. Refunds

    1. Refunds are rarely given but may occasionally be offered in limited circumstances. Any decision to issue a refund is made in line with our internal policies (that may be changed from time to time) and made at our sole discretion.
    2. Any refund that is offered to Businesses will only be provided by way of Account Credit or credit note.

  17. Account Credit

    1. From time to time, Indetail App LTD may offer you Account Credit. Account Credit cannot be exchanged or returned for cash. Account Credit cannot be transferred to any other Business Account. This applies solely to business accounts only.
    2. The Account Credit will be provided to you with an expiry date. When an expiry date is reached, any Account Credit remaining will expire and will be removed from your account balance. This applies solely to business accounts only.

  18. Failed & Disputed Payments

    1. If you have a question about a charge on your credit or debit card, you agree to contact us using the form available on our Contact Us.
    2. Should any payment method you use fail or is later reclaimed by the bank or card issuer you agree to pay any costs incurred by us plus a £30 + VAT administration fee.

  19. Change of Account Ownership and Trade Account Contact

    1. There are only limited circumstances in which a Business Owner can be changed to a different person or legal entity. At no time may an Account Owner be changed to an individual or organisation not associated with the Account Owner.
    2. If an Account Owner is a limited company/partnership, and that limited company is dissolved or partnership is terminated, you agree to inform us using the form available on our (add contact us link) page immediately.
    3. All businesses contact changes are made at our sole discretion, in line with our internal policy that may be changed from time to time.

  20. Limitations

    1. You acknowledge that Indetail App LTD may establish limits concerning the use of our app, including, but not limited to, the maximum number of days that content will be retained by the app, the maximum number and size of job postings, email messages, or other content that may be transmitted or stored by the app, and the frequency with which you may access the app.
    2. All Customers acknowledge that Indetail App LTD cannot guarantee that a business will express Interest in their post. Furthermore, in the event of we cannot guarantee that the Business will be available to quote or complete the Job.
    3. You agree that Indetail App LTD has no responsibility or liability for the deletion or failure to store any content maintained or transmitted on the app. You also acknowledge that Indetail App LTD reserves the right at any time to modify or discontinue the App (or any part thereof) with or without notice. Indetail App LTD shall not be liable to you or to any third party for any modification, suspension or discontinuance of any Services.

  21. Termination of service

    1. You agree that Indetail App LTD, at its sole discretion, has the right (but not the obligation) to deactivate or block your account your, or otherwise terminate or restrict your access to or use of our app. We may do so immediately and without notice to you, for any reason, including if Indetail App LTD believes that you have acted inconsistently with the spirit of this EULA.
    2. You agree that Indetail App LTD shall not be liable to you or any third-party for any termination or restriction of your access to the Indetail App and website.
    3. You agree not to attempt to use the app after your account has been terminated.

  22. Changes

    1. We reserve the right to change or update this EULA from time to time. As a user of the app, you are responsible for acknowledging any updates to this EULA. If you fail to do so, your access to our app may be restricted.

  23. Governing Law & Jurisdiction

    1. This EULA shall be governed by and construed in accordance with English law. Disputes arising in connection with this EULA shall be subject to the exclusive jurisdiction of the English courts.
    2. If any provisions hereof are held to be illegal or unenforceable, such provisions shall be severed and the remainder of this EULA shall remain in full force and effect unless the business purpose of this EULA is substantially frustrated.

  24. Referral Scheme

    1. If you sign up to Indetail app you should meet the Eligibility Criteria set out below, you may be entitled to claim a £25 gift voucher of your choice from our selection.
    2. The business you refer completes 3 months of subscription with Indetail App, enabling you to claim your voucher from the 3rd month.
    3. You must claim your voucher within 6 months of becoming eligible to claim.
    4. Have an active Indetail App profile.
    5. We reserve the right withhold or withdraw any referral voucher at any given time.
    6. The value of the gift card is £25 Indetail App reserves the right to substitute the Gift Card with another gift card of equal or greater value if the Gift Card is not available or cannot be provided. The Gift Card is non-transferable, and no cash alternative will be given.
    7. The Offer is for one Gift Card only per Indetail App Membership.
    8. A waiver of any right or remedy under the Offer Terms and Conditions or by law shall not be deemed a waiver of any other or subsequent right or remedy.
    9. The Offer is exclusive and is not available in additional to any other Indetail App offers and promotions.
    10. Indetail App will not be responsible for any loss or theft or damage to your Gift Card, nor will it be liable to replace or reimburse the value of a lost, stolen, damaged or faulty Gift Card.