Privacy Policy
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Website
When you visit our website, we collect information which includes your I.P. address and information regarding the pages you visited. Collecting this information allows us to monitor how effective our website is and how easy it is for you to find the information you need. We also use Cookies to assist the working of our site and for analysis and advertising purposes. You can change the cookies by clicking on the Cookies Settings button at the bottom of this notice.
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Review a Trade
- When you/we contact a InDetail App member you will be asked to provide feedback on your experience or to review the trade. Collecting feedback helps us to monitor the service you receive from our members and to improve our service to consumers. Collecting reviews also helps us monitor if our trades continue to meet our high membership standards and provides information for other people who are looking for a trade in eachgiven area. When a trade member contacts you to request feedback through email or text message via the InDetail App, the instigating trade company remains the Data Controller of the information in that instance and InDetail App acts as the Data Processor. In all other instances where you provide information directly to InDetail App, we are the Data Controller.
- To ensure the reviews we receive are fair and genuine, we will ask you for the following personal information: name, postcode (or full address if using a paper form), email address, telephone number, signature (paper forms only) and specific information regarding the work performed. To protect against fraud we will use this information to send a confirmation service message or call you after you leave a review. Reviews are published on our website and in our directories. We only display your postcode district or town name alongside your review and you can request to have your review removed at any time. We use analytical word recognition software to ensure the reviews submitted to us do not include prohibited language. We reserve the right to provide a copy of any reviews to the relevant member if they request it.
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Receiving a quote from our member
- We have developed an online functionality that our trade members can use to send initial quotes for their work . This online facility is provided through our systems and we provide the service as a Data Processor, the trade member sending the information is the Data Controller. The quote or invoice you receive will notify you that the service is provided by InDetail App member and that we are processing the data on behalf of the trade member.
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Secure contacts, data management and Retention
- InDetail will make the connection and retain certain information relating to this contact. This information includes saving the conversation that you used to contact the trade via the InDetail App. We do not record any audio or the content of emails sent. We retain this information for six years. You may also receive a text message from us asking you to provide feedback on your experience with InDetail App and with the trade. Our legal basis for these communications is our legitimate interest to maintain the integrity of our business as a trusted service provider and to protect the public from fraudulent or spam activity. We also use the information for market research purposes. If you would like to request the deletion of your data please send an email to: Info@indtlapp.com
- If you send a request via our website asking a trade to contact you, we will retain some of the personal data provided. We might request feedback after your visit to improve our service and that of the trades you contacted. If you would like to request the deletion of your data please send an email to: Info@indtlapp.com
- Some of the data that we collect may be transferred to or stored at a destination outside the United Kingdom. International data transfers are done in compliance with applicable safeguarding mechanisms such as the UK Addendum to the EU Standard Contractual Clauses and International Data Transfer Agreements.
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Data Sharing
- We will pass your information to a limited number of third parties. This sharing will be to meet our legal or contractual obligations, or for our legitimate business interests.
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The data sharing will be done for the following reasons:
- To contact trades on your behalf following your request for a quote or a specific service. We will provide the trades with the information you provided to us when you requested the service through our website or by contacting us over the phone or through social media channels. This will include the contact information you provided and the specifications of the work you require which will be used by the trade to contact you.
- If you requested us to contact one of our franchise members this will be done with your consent based on the information you provided. The trade member will use this information to contact you.
- For legal or regulatory purposes including fraud prevention to safeguard the public against illegal and fraudulent activities.
- If we buy or sell any business or company assets.
- If you have made a claim under our Guaranteed scheme we may provide your information to a surveyor to conduct a detailed inspection of the work performed.
- For analytical purposes with other Group companies.
- If you decide to use our Alternative Dispute Resolution (ADR) scheme.
- If you have made us aware of a serious complaint we may share your details with Trading Standards to investigate on your behalf and support you.
- We also share personal information in order to create custom and lookalike audiences on Facebook, Instagram and Google. You can opt out of your data being used in this way by contacting Info@indtlapp.com
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Marketing
- If you have given your consent, we will use your details to tell you about other products and services that we think may be of interest to you through our newsletter and offers. We will not share your details with third parties outside of the Group for marketing purposes.
- You can unsubscribe or change your preferences at the bottom of each email you receive from us. You can also opt-out of all text messages at any time. You can change your mind at any time by sending an email to:info@indtlapp.com
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Your Rights
- If you would like to see a copy of the personal information that we hold about you, or request that we update incorrect information, you can contact us by sending an email to: info@indtlapp.com You can also request that we delete information or restrict the processing of your data in certain circumstances. If you decide to move away from us, you can also request for your personal data to be deleted.
- If you have any concerns about the way in which we process your personal information you can send an email to:info@indtlapp.com
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Data Protection
- Here at InDetail App ltd we know how important it is to keep your personal data safe, that is why we are committed to making sure that you receive the service you expect and that your privacy is protected every step of the way.
- InDetail App is a trading name of INDTLAPP LTD. which is the Data Controller.